Responsible Gambling Resources – Coolcat Casino

At Coolcat we are committed to safe, controlled play for all our Canadian players. We believe gambling should be a form of entertainment, not a source of harm, so we provide clear tools, practical advice, and support options to help you stay in control. This page explains how we protect players, the controls available on your account, and where to get professional help if you need it.

Player protection principles

We follow simple principles to keep play responsible: make tools easy to access, respond quickly to requests, and protect vulnerable players. Our goal is to give you straightforward options to manage time and spending while offering support when concerns arise.

Activity-control tools

You can control your account activity directly or by contacting our support team. Options include voluntary deposit limits, loss limits, session reminders, and temporary account holds. We act on requests promptly and respect any limits you set.

Deposit limits

Players may set daily, weekly, or monthly deposit limits on their account. These limits take effect immediately and can be reduced at any time. Requests to increase limits are subject to a waiting period to encourage thoughtful changes.

Loss limits

If you prefer, you can set a maximum loss amount for a chosen period. Loss limits help restrict how much can be lost over a day, week, or month and are useful for keeping play within affordable levels.

Time limits and session controls

Session reminders and forced breaks are available to prompt regular pauses. You can choose automatic session reminders or place a short time-out on your account if you need a break from play.

Self-exclusion

If you need to stop playing for a longer period, you can request temporary or permanent self-exclusion. During self-exclusion your account is blocked, and we will not send promotional messages. We will also provide clear instructions for reinstatement where applicable and will respect your decision fully.

Signs of problematic behaviour

Watch for warning signs such as spending more than intended, lying about activity, chasing losses, or neglecting commitments. If you notice these signs in yourself or someone close to you, consider using the tools on this page or contacting support for assistance.

Tips for maintaining control

Practical steps include setting strict deposit and loss limits, scheduling regular breaks, only gambling with discretionary income, and avoiding play when stressed or upset. Sharing your limits with a trusted friend or using self-exclusion when needed can also help.

Professional help and support organisations

If you feel you need professional support, reach out to local Canadian services and national helplines that specialise in problem gambling. These organisations provide confidential counselling, practical plans to reduce harm, and referral services. If you would like help setting up limits or finding a support service, contact our team and we will assist you without judgement.