Coolcat Casino Terms of Use

These Terms and Conditions set out the rules that apply when you use Coolcat’s online casino and related services in Canada. They explain the relationship between you and us, how we manage accounts and promotions, and the standards expected of all users. By registering or using the site you agree to follow these terms and any policies we publish from time to time.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Keep your login details secure and notify support immediately if you suspect unauthorised access. We allow one account per person; creating multiple accounts may result in suspension, forfeiture of balances, and closure. You must provide accurate personal information and update it when necessary.

Eligibility requirements

To register you must meet the minimum age requirement in your province - typically 18 or 19 depending on local rules - and be located in a jurisdiction where use of our platform is permitted. We may refuse registration or restrict access where local laws prohibit participation. Account verification is required before withdrawals and in other circumstances to comply with our security checks.

Acceptable platform use

Use of the site must be lawful and in line with these Terms. Prohibited behaviour includes fraud, bonus abuse, collusion, account sharing, and attempting to manipulate games or outcomes. We monitor play for unusual patterns and may investigate or restrict accounts that appear to breach these rules. Players should also respect other users and avoid abusive or disruptive communications in any public or chat areas.

General bonus and promotion rules

All promotions are subject to specific terms that are published with each offer. Generally, bonuses carry wagering requirements, game contribution limits, maximum bet restrictions while wagering, and time limits for completion. Only one active bonus may apply unless an offer explicitly allows stacking. Breach of promotional terms can result in bonus cancellation and loss of related winnings.

Deposits and withdrawals

Payment options, minimums, and processing times are shown in the cashier. We may require identity and payment verification before approving withdrawals. Withdrawals are subject to handling checks and security reviews, and we reserve the right to impose limits or request additional documentation for large or suspicious transactions.

Verification and account limits

Verification typically includes government-issued ID, proof of address, and copies of payment methods where appropriate. You may set voluntary deposit limits or request self-exclusion by contacting support. We may also impose temporary or permanent limits for security or compliance reasons.

Dispute resolution

If you have a dispute, contact our support team so we can investigate. We aim to resolve issues promptly and fairly. If an internal resolution is not possible, we will provide details on the escalation process that applies to the situation. Our decisions are based on the evidence available and our Terms and policies.

Updates to terms and conditions

We may update these Terms from time to time. Changes will be posted on the site and, where required, notified to account holders. Continued use after changes are posted constitutes acceptance. If you do not agree with an update, you should stop using our services and contact support to close your account.