Data Privacy Policy

This Privacy Policy explains how Coolcat collects, uses, shares and protects personal information when you use our online casino services in Canada. We take your privacy seriously and describe below the types of information we collect, why we need it, how we protect it, and the choices available to you about your personal data.

Types of data we collect

We collect information needed to operate your account, process payments, comply with legal obligations and improve our services. This includes personal data, technical data and transactional data.

Personal data

Personal data includes name, date of birth, government-issued ID, address, email address, phone number and other identity details you provide during registration or verification. We also collect payment details necessary to process deposits and withdrawals, although full card numbers are not stored on our systems.

Technical data

Technical data covers device information, IP address, browser type, operating system, session times and usage data. We use this information to secure accounts, maintain site performance and provide a consistent experience on desktop and mobile.

Transactional data

Transactional data includes account activity, game play history, wager and payout records, deposit and withdrawal transactions and other financial information required for accounting and compliance, such as anti-fraud and KYC checks.

How we use your information

We use your data to open and manage your account, verify identity, process payments, prevent fraud, comply with legal requirements and resolve disputes. We also use aggregated, non-identifying data to analyse platform performance and improve the services we offer.

Data protection practices

We store personal information on secure servers and use industry-standard security measures, including TLS/SSL encryption, access controls and regular security reviews. Access to personal data is restricted to authorised employees and service providers who require it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, security, analytics and personalised content. You can manage or disable cookies through your browser settings, though this may affect site functionality. We also work with analytics providers to understand site usage and improve performance.

User rights

You have the right to access, correct or delete personal information we hold about you, and to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. To exercise these rights contact us and we will respond within a reasonable timeframe.

Access, correction and deletion of data

To request access to, correction of or deletion of your personal data, contact [email protected]. We will verify your identity before fulfilling requests and will retain certain information as required for legal, regulatory or legitimate business purposes.

Information sharing and third parties

We may share information with payment processors, identity verification services, fraud prevention partners, hosting and IT providers, and professional advisors. We also disclose information when required by law or to protect our rights. Third parties are contractually obliged to protect your data and use it only for the agreed purposes.

Privacy policy updates

We may update this policy from time to time. When changes are material we will notify you by email or through our site. Continued use of our services after updates constitutes acceptance of the revised policy.