Privacy & Data Protection
At Coolcat we are committed to protecting your privacy. This page explains what personal, technical and transactional information we collect when you use our site, how we use it, and the steps we take to keep it secure. The policy applies to players in Canada and to anyone who creates an account or interacts with our services.
Types of data we collect
Personal data
When you register or verify your account we collect details such as your name, date of birth, email address, phone number, mailing address and any identity documents required for verification (for example government ID and proof of address). We also store payment details needed to process deposits and withdrawals; card numbers are masked and sensitive payment data is handled by our payment partners.
Technical data
We collect device and connection information including IP address, device type, browser, operating system, and basic geolocation used to confirm your region. We also use cookies and similar technologies to manage sessions, remember preferences and support analytics.
Transactional data
Our systems log transactional and game activity such as deposits, withdrawals, wagers, wins, bonus activity, account balance history and support interactions. Transactional records are used for account management, payments and compliance checks.
How we use your information
We use collected data to operate your account, process payments, verify age and identity, prevent fraud, and meet legal and regulatory obligations. We also use information to improve site performance and to provide optional account notifications and marketing communications where you have given consent. You can manage marketing preferences in your account settings or by contacting us.
Data protection practices
We protect data using industry-standard security measures such as encryption in transit (TLS), access controls and secure hosting. Access to personal data is limited to staff and service providers who need it to perform their duties. We retain information only as long as necessary for business, legal or regulatory reasons and securely dispose of or anonymize data when no longer required.
Cookies and tracking technologies
We use essential cookies for account and session management, analytics cookies to understand site usage, and advertising cookies to support optional marketing. You can control cookie settings through your browser and, where available, through account preferences. Third-party analytics and advertising providers may place cookies in accordance with their own policies.
Your rights
Canadian users have rights to access and correct their personal information and to request deletion where applicable. You may also withdraw consent to direct marketing, object to certain processing or request data portability. To exercise these rights contact us at [email protected]. We may ask you to verify your identity before responding, and in some cases we cannot fully delete records if retention is required by law or to resolve disputes.
Access, correction and deletion of data
You can update basic account information by signing in and editing your profile. For requested access, corrections or deletion, email [email protected] with your account details and the nature of the request. We will respond within a reasonable time and explain any restrictions that apply.
Information sharing and third parties
We share personal data with third-party service providers such as payment processors, identity verification and fraud-prevention services, hosting and analytics providers, and other partners who support our operations. These providers act on our instructions and are bound by contractual safeguards. Data may be processed outside Canada where those providers operate.
Privacy policy updates
We may update this policy periodically. Material changes will be posted on the site and communicated to account holders as appropriate. If you have questions about any update, contact [email protected].
If you need further assistance, our support team is available via your account portal or at [email protected]. Thank you for trusting Cool Cat with your information.