Responsible Gambling

At Coolcat we take responsible gambling seriously. We want play to remain a controlled, enjoyable activity, so we provide practical tools and clear guidance to help you manage your time and spending. This page explains our principles, the controls you can use, warning signs to watch for, and where to get professional help in Canada.

Player protection principles

We focus on prevention, transparency and quick access to support. We expect players to gamble only with discretionary funds and to follow local laws. We will act on reports of problem behaviour, enforce account checks when needed, and work with players to apply the appropriate safety measures.

Activity-control tools

Our account tools let you control how you play. From your profile you can set voluntary limits and request temporary or permanent breaks. These controls are immediate once confirmed by our team, and we encourage all players to use them if they feel play is becoming less controlled.

How to set limits

Limits are set in your account settings or by contacting our support team. You can choose from daily, weekly and monthly deposit limits, set loss caps, and request session reminders or time-outs. If you need help applying a limit, our agents will guide you through the steps.

Deposit limits

You can place voluntary deposit limits on your account to control how much you add over chosen periods. Limits are adjustable, but increases may be subject to a cooling-off period to help prevent impulsive changes.

Loss limits

Loss limits let you cap your net losses over a specified period. They are designed to help you stick to a budget and avoid chasing losses. Contact support if you want to review or change these limits.

Time limits and account breaks

Time limits and session reminders are available to help manage play duration. You can request temporary account suspensions - commonly called time-outs - or longer self-exclusion if you need an extended break from gambling on Cool Cat.

Self-exclusion

Self-exclusion closes access to your account for the chosen timeframe and stops marketing communications. If you choose permanent exclusion, we will take steps to block future registrations from the same user under our policies. Please contact support to begin the self-exclusion process.

Signs of problematic behaviour

Watch for signs such as spending more than planned, borrowing to gamble, neglecting responsibilities, or feeling distressed about play. If you notice these changes in yourself or someone you care about, consider using our safety tools and seeking advice.

Tips for staying in control

Set clear budgets, use deposit and loss limits, take regular breaks, and avoid gambling when upset or impaired. Keep records of your activity and don’t hesitate to pause play if you feel it’s affecting your wellbeing.

Professional help and support organisations

If you need further assistance, contact local provincial problem gambling helplines or national organisations such as Gamblers Anonymous and the Centre for Addiction and Mental Health (CAMH). Our support team can point you to resources in your province and assist with applying account safeguards.