Terms of Use

These Terms and Conditions set out the rules that govern your use of the Coolcat online casino platform and the relationship between us and our users in Canada. We explain account responsibilities, eligibility, acceptable use, how promotions work, and how deposits and withdrawals are handled. By registering or continuing to use our services you agree to abide by these terms and any specific rules published in the account or cashier pages.

Account responsibilities

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Keep your login details confidential and notify us immediately if you suspect unauthorized access. We may require identity verification before any withdrawal is processed; verification typically includes a government-issued photo ID and proof of address. Providing accurate information at registration is mandatory. One account per person is permitted unless otherwise agreed in writing.

Eligibility requirements

To use our services you must be of legal gambling age in your province or territory and able to form binding contracts. Residents of jurisdictions where offshore online gaming is prohibited are not eligible to register. We reserve the right to restrict, suspend or close accounts that fail to meet eligibility criteria or that provide false or incomplete information during verification.

Acceptable platform use

Users must not attempt to manipulate games, exploit system errors, or use automated tools to access the site. Fraudulent behaviour, multiple account creation, collusion, or chargeback abuse may result in account closure and forfeiture of funds and winnings. Respect fair play and all published rules when participating in games, promotions, or tournaments. We may monitor activity to detect abuse and to comply with regulatory and anti-fraud obligations.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which form part of these Terms and Conditions. Unless stated otherwise, only one bonus may be active per account at a time. Wagering requirements, game restrictions, maximum bet limits during bonus play, and expiry periods are detailed on individual offer pages. We may withhold, revoke or reclaim bonus funds and related winnings if we suspect bonus abuse or if promotional terms are breached.

Deposits and withdrawals

Deposit options and limits are shown in the cashier. We process deposits promptly, but third-party payment providers may impose additional fees or conversion charges. Withdrawals are subject to verification checks and may require further documentation for compliance and security. We set minimum and maximum withdrawal thresholds and may apply processing times depending on the selected method. Large or irregular withdrawals may be reviewed and delayed while verification is completed.

Verification and account limits

We may apply deposit limits, loss limits, or temporary suspensions at our discretion or on request to support responsible play. Self-exclusion requests will be honoured in accordance with our procedures. If you request limits or exclusion, follow the steps in the account responsible-gaming section or contact support.

Dispute resolution

If a dispute arises, contact customer support to attempt informal resolution. We will investigate issues promptly and aim to respond in a reasonable timeframe. If a resolution cannot be reached through our support channels, disputes will be handled in accordance with applicable laws and the dispute resolution procedures described in the account terms.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of Cool Cat after changes are posted constitutes acceptance of the revised terms. Please review this page regularly to remain informed about our current terms.