Reach out to us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us via live chat, phone, or email for quick, practical help. We can guide you through registration, deposits, KYC, bonus activation, and withdrawal queries. For urgent issues use live chat or phone; for documents and detailed requests, email is best. Responses are typically prompt and our agents handle Canadian currency and payment questions.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, fastest response) |
| General enquiries | [email protected] (general account and billing enquiries) |
| Affiliate enquiries | [email protected] (partnerships and media) |
| Payments | [email protected] (withdrawals and receipts) |
| Privacy | [email protected] (privacy and data access) |
| Phone | +1 416 587 2431 (English, billing support) |
| Working hours | Mon-Fri, 09:00-22:00 ET; Sat-Sun, 10:00-18:00 ET |
Contact by email
Email is the preferred way to reach us for detailed requests, account-related issues, or when you need to send explanations or documents. Please use a clear subject line and include up-to-date contact details, your account username, and any relevant reference numbers. Providing complete information up front helps us process your request faster and avoids unnecessary delays.
Submit your enquiry
Response Time
Our support team aims to respond promptly to all inquiries. Most questions receive a reply within one business day, while simple account and payment queries are often handled faster. Complex cases, such as KYC verification or detailed account reviews, may take longer depending on the issue. We’ll keep you updated while we work on a resolution.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Send us a note about broken links, bonus issues, game requests or anything that would make using the site easier. All feedback is reviewed carefully by our team and used to refine features, promotions and support so we can keep improving the service and user experience.